Cancellation Policy

Each piece is entirely made by hand by the artist. Costs are incurred at various points. To protect both parties a fair cancellation policy is required. When placing an order you agree to the following policy:

Standard (not bespoke) Items
  • Cancellation before order accpetance: 100% refund less any charges (including exchange rate charges) levied by the transation processing provider.
  • Cancellation after acceptance but before construction starts: 70% refund.
  • Cancellation after construction has started: 50% refund.
  • Cancellation after completion: 40% refund.

Bespoke Items
The creation process will consist of phases each requiring a payment to proceed. Any payments made are not refundable. Payments and timings will be agreed during the consultation process.